MORE THAN JUST TECHNICAL SUPPORT... OUR CONTRACTS ALSO INCLUDE REMOTE ASSISTANCE.
It’s not only when something goes wrong when expertise may be required, perhaps you are planning a new customization or integration with another systems and have specific queries or questions....this is exactly what our support service is for; a skilled team of Microsoft Dynamics CRM Architects, Consultants and Developers, ready to help.
Supporting a Dynamics CRM system requires a broad range of knowledge to understand its extensive features and functionalities. Your first support contract also includes a free system review by one of our senior consultants, this helps us to understand your system and how you use it.
How does it work?
Flexible and cost effective
The customer decides how much support time it feels is needed. Buys bucket of support hours. More time can be added as required.
Access a broad range of skills for advice and assistance, customers choose how their time is managed
The cost of support is determined by the amount of support time envisaged over a 12 month period, by the customer.
Support is provided 9am – 6pm on all working days.
TechnoBrain provides regular report updates relating to support usage and time remaining
Customers can be provided direct access to support data via our secure extranet; engagePro portal
Support cases are logged and tracked
Support is provided by telephone, remote access and e-mail