Dynamics CRM

Dynamics CRM

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We have vast experience in developing, configuring  and supporting Microsoft Dynamics CRM systems to our clients across a range of industries.

 

 

We have worked on a variety of projects including standard sales solutions to fully integrated management information systems. Our experts can help you from initial solution design and implementation, through to support and user training.

 

No matter what kind of technical problem you have we are always here to help you.

For when you need a little help... or just a little more

 

Our support services for Microsoft Dynamics CRM, extend not only to our own managed platform but can be used for Microsoft CRM online, Microsoft CRM On-Premise and Microsoft Partner Hosted.

Our fixed-cost subscriptions have been designed with all budgets in mind, from the smallest of systems to the enterprise with hundreds of users.

If you need help, advice, and ongoing support then talk to us. Please note that a need to have remote access to CRM servers will be a requirement for some support features.

 

Advisory

The first of our support packs has been designed as an advisory service, when there are those time when you need to ask someone how a function works or how you can do a particular action in CRM. For on-premise customers, we also carry out an audit report on how the system is set up and check for latest rollups.

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Guidance

If you're looking for a little more and need some help setting up basic configuration and importing of initial datasets, then this option may fit your budget. We still include our advisory role, and can also help with online configuration and general guidance to help get the best from your CRM investment.


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Supervisory

Our Supervisory package extends that of Guidance, and we will put in place a strategy to maintain your CRM Server and Database. This will include planning all update rollups, performing and reviewing database maintenance along with guidance and best practice on using your CRM system. The Supervisory package is the perfect package for smaller organisations with between 25 and 40 users of CRM on-premise.



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Administrative

Our full support as your administrator of CRM will help place your CRM in safe hands. We will perform and advise on CRM database maintenance and current configurations, and set up and remotely maintain the system to keep optimum performance in place. We will schedule and manage updates and advise on database backups. In addition, we provide the option to have a backup of your CRM database stored cloud.